How can I return an item?
You may return an item to us within 28 days from receipt of delivery.
Please Note: We do not offer exchanges. (E.g. If a wrong size has been ordered you need to re-order from the website and return the wrong sized item following the steps below)
Simply log in to your online account by Clicking Here
Go to your account and select the order number you wish to return item(s) from.
You will see the details of the order concerned, if you then click on return items and follow the instructions given on screen.
Shortly after completing the return request you will receive an email confirming we are setting up your return. Once we have set up the return for you, you will receive a second email giving you your returns number and further instructions on what you need to do next.
You can expect a refund in the same form of payment originally used for the purchase within 5 days of us receiving your return, however at busy times such as Christmas/New Year, this can take a little longer so please bear with us.
When returning items please ensure they are adequately packed to reduce the risk of damage in transit back to us.
- For more information please refer to the extended policy HERE -