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Newitts Returns Policy

How can I return an item?

You may return an item to us within 28 days from receipt of delivery.

Please Note: We do not offer exchanges. (E.g.  If a wrong size has been ordered you need to re-order from the website and return the wrong sized item following the steps below)

Step 1

Simply log in to your online account by Clicking Here 

Step 2

Go to your account and select the order number you wish to return item(s) from.

Step 3

You will see the details of the order concerned, if you then click on return items and follow the instructions given on screen.

Step 4

Shortly after completing the return request you will receive an email confirming we are setting up your return. Once we have set up the return for you, you will receive a second email giving you your returns number and further instructions on what you need to do next.

You can expect a refund in the same form of payment originally used for the purchase within 5 days of us receiving your return, however at busy times such as Christmas/New Year, this can take a little longer so please bear with us.


When returning items please ensure they are adequately packed to reduce the risk of damage in transit back to us.


- For more information please refer to the extended policy  HERE -



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