Newitts Returns Policy

Extended Christmas Returns Policy

We've specially extended our returns period for the Christmas season. Items purchased from Newitts and despatched during the period from November 1st, 2017 to December 31st, 2017 inclusive may be returned at any time before midnight on January 31st, 2018. Our returns policy will revert to our normal terms for items purchased after December 31st, 2017.

 

How can I return an item?

You may return an item to us within 28 days from receipt of delivery.

Please Note: We do not offer exchanges. (E.g.  If a wrong size has been ordered you need to re-order from the website and return the wrong sized item following the steps below)

Step 1

Simply email [email protected] with your order number and a reason for your return request.

(e.g. I have ordered the wrong size and I would like a refund)

Step 2

A return number will be obtained and emailed back to you.

(e.g. Return Reference RMA0012345)

Step 3

Post the items back to Newitts.com with the returns number enclosed. (Please note returns postage charge is payable by the customer)

Newitts.com

Claxton Hall

Flaxton

York

YO60 7RE

England

Or drop off at warehouse address above.

Step 4

On receipt of return - we will process and refund accordingly.

My item has been damaged/faulty

Simply email [email protected] with your order number with the nature of the damage/fault.

- For more information please refer to the extended policy HERE -

 

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