How can I return an item?
You may return an item to us within 28 days from receipt of delivery.
Please Note: We do not offer exchanges. (E.g. If a wrong size has been ordered you need to re-order from the website and return the wrong sized item following the steps below)
Simply email [email protected] with your order number and a reason for your return request.
(e.g. I have ordered the wrong size and I would like a refund)
A return number will be obtained and emailed back to you.
(e.g. Return Reference RMA0012345)
Post the items back to Newitts.com with the returns number enclosed. (Please note returns postage charge is payable by the customer)
Or drop off at warehouse address above.
On receipt of return - we will process and refund accordingly.
My item has been damaged/faulty
Simply email [email protected] with your order number with the nature of the damage/fault.
- For more information please refer to the extended policy HERE -